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ġ : HOME > Խ >Խñ |
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弳̳ , ֽϴ. |
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Ϳ Խ оų ȭ ̷, Խ [] ǥⰡ ˴ϴ. |
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[] ǥⰡ Ұ ¶ Ϳ ̰, ʹ Ұմϴ. |
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ְ å(Chief Customer Officer, CCO) |
ȸ |
1714 |
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ũ̽, CCO(ְ å) Ӹ
- ڵ ʷ CCO Ӹ 濵 ȭ
- CCO ̱ ֻ ۷ Ӹ
- Ŀ´̼ شȭ ǥ
ũ̽ ڵ ʷ ְ å(Chief Customer Officer, CCO) żϰ, 21Ⱓ ǰ ۷ (Douglas D. Betts) Ӹߴ. ũ̽ Ŀ´̼ Ű CCO , λ ϰ Ǵ ۷ CCO ũ̽ ߽ ȸ µ ̴.
CCO Ҹ 뺯ϰ, ũ̽ ǰ ֻ ϱ μ ȭ, ý۰ س ȹ̴. Ư, CCO ڵ ȸμ ó ԵǴ , ũ̽ ǰ ־ ؿ ̸ ȯ̴.
۷ ũ̽ շϱ ֻ ̱ 翡 (Total Customer Satisfaction) ι λ ǰ(Manufacturing Quality) ι λ , Ÿ ̽ Ÿ̾, ʷ ͽ ȸ翡 ǰ ִ.
ó : Global Auto News
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